In-house average weekday ridership for February was 2,418, up by 16.91% from last year. Supplemental providers average weekday ridership was 239, up by 20.66%. Combined in-house and supplemental providers average weekday ridership was 2,657, up by 17.23%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 105,941 boardings, up 25.34% as compared to the same time period in fiscal year 2021.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 95.42% for February. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 96.81%. On-time performance for trips with a desired arrival time was 63.94% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 90.65% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of February, Handi-Van operated 51,654 trips including 3,450 trips that were longer than one hour in trip time. The analysis found that 82.70% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 169 or 0.33% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 87.73% for February.
| February FY2022 |
February FY2021 |
February FY2019 Pre-COVID |
% Change FY 21 to 22 |
8 Month FY2022 |
8 Month FY2021 |
8 Month FY2019 Pre-COVID |
% Change FY 21 to 22 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 63,810 | 53,663 | 91,406 | 18.91% | 524,046 | 418,105 | 789,598 | 25.34% | 1,197,533 | |
| Average Weekday Ridership | 2,657 | 2,266 | 3,840 | 17.23% | 2,528 | 2,045 | 3,847 | 23.63% | 3,856 | |
| Unique Riders During the Month | 4,472 | 3,996 | 5,610 | 11.91% | 4,495 | 3,768 | 5,778 | 19.28% | 5,810 | |
| Cost per Revenue Hour | $105.40 | $109.39 | $87.25 | -3.64% | $106.65 | $109.67 | $87.37 | -2.75% | $87.76 | <= $90 |
| Cost per Trip | $55.36 | $60.89 | $40.25 | -9.08% | $57.20 | $65.99 | $39.58 | -13.32% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.23 | $7.35 | $5.97 | -1.61% | $7.22 | $7.47 | $5.88 | -3.42% | $5.87 | <= $6.20 |
| Trips per Revenue Hour | 1.90 | 1.80 | 2.17 | 5.98% | 1.86 | 1.66 | 2.21 | 12.19% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.99% | 2.84% | 3.79% | 0.15% | 2.95% | 2.58% | 4.30% | 0.37% | 4.30% | 8% |
| Very Early Arrivals (> 30 Minutes) | 0.05% | 0.06% | 0.09% | 0.00% | 0.05% | 0.09% | 0.13% | -0.03% | 0.12% | < 1% |
| Early Arrivals (> 10 Minutes) | 1.39% | 1.59% | 2.06% | -0.20% | 1.36% | 1.67% | 2.18% | -0.31% | 2.14% | < 2% |
| On-Time and All Early Arrivals | 96.81% | 97.81% | 90.87% | -1.00% | 97.27% | 98.54% | 90.27% | -1.27% | 90.13% | >= 90% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 95.42% | 96.22% | 88.81% | -0.80% | 95.91% | 96.86% | 88.09% | -0.96% | 87.99% | >= 90% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.65% | 77.84% | 76.69% | 0.80% | 78.40% | 77.77% | 75.80% | 0.63% | 75.93% | |
| Very Late Arrivals (>30 Minutes) | 0.06% | 0.03% | 0.58% | 0.02% | 0.07% | 0.03% | 0.76% | 0.05% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 63.94% | 65.30% | 63.10% | -1.36% | 65.91% | 63.52% | 60.35% | 2.39% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 82.70% | 86.70% | 66.48% | -4.01% | 82.51% | 88.37% | 68.80% | -5.86% | 68.69% | 50% |
| Excessive Trip Length | 0.33% | 0.11% | 1.63% | 0.21% | 0.28% | 0.08% | 1.36% | 0.20% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 6.92% | 7.33% | 7.62% | -0.41% | 6.89% | 8.52% | 6.93% | -1.63% | 6.92% | |
| Advance Cancellation Rate | 19.08% | 19.61% | 23.95% | -0.53% | 20.02% | 20.50% | 23.50% | -0.49% | 23.11% | < 15% |
| Missed Trip Rate | 0.13% | 0.07% | 0.27% | 0.06% | 0.12% | 0.05% | 0.26% | 0.07% | 0.27% | < 0.5% |
| Complaint Rate (Complaints per 1,000 Trips) | 1.36 | 0.83 | 1.63 | 63.70% | 1.11 | 1.13 | 1.44 | -1.63% | 1.57 | <= 1.5 |
| Calls Answered Within 5 Minutes | 97.68% | 99.38% | 59.17% | -1.70% | 95.83% | 98.97% | 54.43% | -3.14% | 50.30% | 95% |
| Vehicle Availability | 87.73% | 90.46% | 86.08% | -2.73% | 88.38% | 91.27% | 87.78% | -2.89% | 86.16% | >= 80% |
